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Frequently Asked Questions

You can contact our customer support team by phone (+971-54-4386112) or email (service@restaurantware.ae) Monday through Friday between 9 a.m. and 5 p.m. (UAE time).
We have a location in Dubai, UAE. Our headquarters are based in Chicago, IL, USA.
We currently accept MasterCard, Visa, and PayPal for all orders. If you would like to be invoiced instead of a credit card or PayPal payment, then please contact customer support. We must approve all customers who want to be invoiced before we accept those orders.
At Restaurantware, we pride ourselves on shipping as quickly as possible. Thus, cancellation may not always be an option. In order to cancel an order, please contact customer support by phone (+971-54-4386112) or email (service@restaurantware.ae) as quickly as possible. If your order has already shipped, then please refer to our return policy for further instructions.
Our return policy is outlined completely on our Returns & Refunds page.
We ship primarily through Aramex. If you would like more information, then please refer to our Shipping & Pickup page.
We are the primary manufacturer of the products listed on our website. Restaurantware is a lead manufacturer for restaurant tableware worldwide.
No, we do not have a minimum purchase requirement on our standard cases.
Yes, we sell directly to the public online and by phone.
No, we do not allow pick ups from the warehouse at this time. Sorry for any inconvenience.
Yes, we do send samples for a flat 40 dirhams. Please call or email customer support for more information.
Yes, we do send samples for a flat 40 dirhams. Please call or email customer support for more information.