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Returns & Refunds

Only unopened and unused products may be returned. Return requests must be submitted within 30 days of receiving the product. Follow The Return Guide for a step-by-step process of making a return.

There is a 20% restocking fee on returns, which will be issued as store credit, applied to an exchange or refunded to the payment method provided upon receipt of your approved return. We cannot accept unapproved returns.

Shipping charges cannot be refunded by Restaurantware; all shipping charges are the customer's responsibility. No credit will be issued for weather-related delays.

Restaurantware is NOT responsible for loss or damage of items approved for return; please ship all returns via insured shipment methods to avoid loss or damage.

Please Note: Food, porcelain, and clothing items are Final Sale, which means that they CANNOT be returned for exchange, credit or refunds.

Returns/Exchanges

Restaurantware makes samples available to help you select the appropriate colors and designs for your needs. We charge a flat rate for 40 AED for samples shipping within the UAE. You can email service@restaurantware.ae or call us at +971-54-4386112 Monday through Friday between 9 a.m. and 5 p.m. UAE time.

For non-customized items, Restaurantware strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your non-custom item, you may return it for a exchange or store credit. We charge a 20% restocking fee on all orders. Items can only be returned if they are unused, in their original condition and their original unopened packaging.

Simply call us within 30 days of receipt of the item and we will issue you a Return Authorization Number (RAN) as a reference if your return is approved. Restaurantware reserves the right to NOT approve returns if the criteria is not met.

Upon the approval of your return, please include unopened items in a box to the address listed below. Please write the Return Authorization Number provided to you on the outside of the box. Note: unauthorized returns will not be accepted. Please ship returns through a trackable, insurable carrier.

Please address your return as below:

Restaurantware RAN (Include RAN here)
WH # 2,3,8,9 SHED # 20
RAK FTZ technology Park
Al Jazirah Al Hamra, RAS AL KHAIMAH 38124

Upon receipt of your approved return, Restaurantware will either issue a store credit minus 20% restocking fee for the purchase price of your item(s) or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Restaurantware; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage. Restaurantware is not responsible for items lost in return.

If you return an item after the 30 business day window, without a RA#, and/or we suspect an item has been used, Restaurantware will refuse the return. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section. You can email service@restaurantware.ae or call us at +971-54-4386112 Monday through Friday between 9 a.m. and 5 p.m. (UAE time).

Please note: All sales on discounted items are final.

If you have any questions, please contact customer support.

Cancellations

Restaurantware works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us as soon as possible (within 3 hours of placing your order) at +971-54-4386112 and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.