FAQs

HOW DO I CONTACT YOU?

You can contact our customer support team by phone (+971-54-4386112) or email (service@restaurantware.ae) Monday through Friday between 9 a.m. and 5 p.m. (UAE time).

WHERE ARE YOU LOCATED?

We have a location in Dubai, UAE. Our headquarters are based in Chicago, IL, USA.

We currently accept MasterCard, Visa, and PayPal for all orders. If you would like to be invoiced instead of a credit card or PayPal payment, then please contact customer support. We must approve all customers who want to be invoiced before we accept those orders.

WHAT IS YOUR CANCELLATION POLICY?

At Restaurantware, we pride ourselves on shipping as quickly as possible. Thus, cancellation may not always be an option. In order to cancel an order, please contact customer support by phone (+971-54-4386112) or email (service@restaurantware.ae) as quickly as possible. If your order has already shipped, then please refer to our return policy for further instructions.

WHAT IS YOUR RETURN POLICY?

Our return policy is outlined completely on our Returns & RefundsReturns & Refunds page.

WHAT ARE YOUR SHIPPING AND DELIVERY CONDITIONS?

We ship primarily through Aramex. If you would like more information, then please refer to our Shipping & Pickup page.

WHO MANUFACTURES YOUR PRODUCTS?

We are the primary manufacturer of the products listed on our website. Restaurantware is a lead manufacturer for restaurant tableware worldwide.

IS THERE A MINIMUM PURCHASE REQUIREMENT?

No, we do not have a minimum purchase requirement on our standard cases.

DO YOU SELL DIRECTLY TO THE PUBLIC?

Yes, we sell directly to the public online and by phone.

MAY I PICK UP FROM THE WAREHOUSE?

No, we do not allow pick ups from the warehouse at this time. Sorry for any inconvenience.

DO YOU SHIP SAMPLES?

Yes, we do send samples for a flat 40 dirhams. Please call or email customer support for more information.

DO YOU SELL YOUR ITEMS IN SMALLER QUANTITIES?

Yes, we do send samples for a flat 40 dirhams. Please call or email customer support for more information.

Whatsapp Chat

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Ramona
Hello! Ramona here from the support team. For Order status, kindly enter your order number, for anything else please type message and chat with me.
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